-
We choose amber glass jars for our supplements because they offer optimal protection against light and moisture. This helps to preserve the potency and effectiveness of the ingredients inside. Unlike plastic containers, which can degrade over time and leach harmful chemicals into the product, our amber glass jars are non-reactive and ensure purity.
Plastic containers can also be a source of microplastics, which can end up on your supplements and ultimately in your body. By using amber glass jars, we minimize the risk of exposure to microplastics, providing you with a safer and more environmentally friendly option for storing your supplements. -
Thanks to our production method, we can produce the packaging of our boxes completely without any wrapping, only made of board. In this way, the material consumption is lower, and there are fewer processes in production. The board is FSC®-certified and made from recycled fiber.
-
Yes, we are committed to sustainability in every aspect of our business. Our marketing materials and packaging are made from recycled paper and PaperWise, an innovative material with exceptional environmental benefits.
PaperWise paper is made from agricultural waste fibers, such as straw and leaves, which are collected after the harvest. This reduces the demand for wood-based paper and helps to prevent deforestation. Additionally, PaperWise production requires significantly less water and energy compared to traditional paper manufacturing processes, reducing its environmental footprint.
By using PaperWise paper, we contribute to a more sustainable and eco-friendly future while maintaining the high quality of our products and materials.
-
Good Manufacturing Practices (GMP) are a set of guidelines and regulations that ensure products are consistently produced and controlled according to quality standards.
At MOAIE we take quality and safety seriously. We adhere to strict GMP guidelines in all stages of our manufacturing process, from sourcing raw materials to packaging the final product. This ensures that our supplements meet the highest standards of quality, purity, and potency. You can trust that every product you receive from us is of the utmost quality and safety. -
Our production facilities in France adhere to the latest ISO standards, including ISO 9001 and ISO 22000. These standards ensure that our manufacturing processes meet the highest levels of quality, safety, and hygiene. By maintaining compliance with ISO standards, we guarantee that our products are produced in facilities that prioritize excellence and consistency.
-
Yes, all our supplements undergo rigorous testing for purity and potency to ensure they meet our high standards of quality and effectiveness. We utilize advanced testing methods and third-party laboratories to verify the quality of our products.
-
Absolutely. We believe in the power of nature, which is why all our supplements are made with natural ingredients sourced from trusted suppliers. We never use artificial colors, flavors, or preservatives in our products.
-
Yes, we understand the importance of allergen safety. Our supplements are free from common allergens such as gluten, dairy, soy, and nuts. We take every precaution to ensure that our products are safe for individuals with food allergies or sensitivities.
-
Absolutely. Our supplements are suitable for vegetarians and vegans, as they are made with plant-based ingredients. We believe in inclusivity and providing options for everyone to support their health and well-being.
-
Sustainability is a core value for us. We source our ingredients responsibly and use environmentally friendly packaging materials whenever possible. We had to put our EssentialBalance in another type of recyclable packaging as the supplement needs to be without light and minimum moisture. Our commitment to sustainability extends throughout our entire production process, from sourcing to packaging, to minimize our impact on the environment.
-
European shipping can take up to 5 business days.
Next day delivery in Netherlands and Belgium.
Foreign shipping ( outside of Europe) could take up to 14 business days. -
Yes, we ship our products all over the globe.
Please note that shipping rates could vary depending on your region. -
Yes, when you are at checkout you are able to click on the greener option, which we always recommend.
-
Absolutely. We take the security of your payment data seriously. As an European company, we adhere to strict EU laws and regulations to ensure the protection of your information. Rest assured, your payment details are handled with the utmost care and confidentiality."
-
Yes, we only accept online payments. All payment processing and vital customer information is quick, easy, and secure.
-
We offer a variety of convenient payment options to suit your preferences. You can securely make purchases using major credit cards such as Visa, Mastercard, and American Express. Additionally, we accept payments through trusted platforms like PayPal, Apple Pay, and Klarna, ensuring a seamless and secure checkout experience for our customers.
-
Yes, our returns policy applies to products bought directly from our website. If you have purchased products from anywhere else then please contact them directly. We are happy to refund or exchange any product returned within 14 days of purchase, if returned in its original state, unused and in original packaging with the hygiene seal unbroken.
-
A refund request can be submitted within 14 days after the purchase is made.
-
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund. -
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
-
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
